Refund policy
At Sapone Brothers, we take pride in delivering high-quality products crafted with care. Due to the nature of our handmade personal care items, we regret that we cannot accept returns for reasons other than product damage during shipping, receipt of incorrect items, or similar circumstances that are directly attributed to our operations.
In the event that you receive a damaged product or an incorrect item, please contact our customer service team within 7 days of receiving your order. We will do our utmost to promptly resolve the issue and ensure your satisfaction.
To initiate a resolution, please provide clear images of the damaged or incorrect items along with your order details to
In the event that you receive a damaged product or an incorrect item, please contact our customer service team within 7 days of receiving your order. We will do our utmost to promptly resolve the issue and ensure your satisfaction.
To initiate a resolution, please provide clear images of the damaged or incorrect items along with your order details to
saponebrothers@gmail.com. Our team will assess the situation and work diligently to find a suitable solution, which may include a replacement or store credit.
We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is of utmost importance to us, and we are committed to addressing any issues that may arise.
Thank you for choosing Sapone Brothers, and we look forward to continuing to serve you with excellence.
Sincerely,
Marcus & George Crisci
Founders
Sapone Brothers